Frequently Asked Questions

What products do you offer?

At LuxNest, we offer a square wood wall sconce designed for indoor wall-mounted lighting. As an independent reseller, we provide clear product images, available cord options, and essential product details to help customers review the product before making a purchase.

How can I place an order?

Simply browse our website, select your desired product, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Shop Pay, Google Pay, Visa, Maestro, Mastercard, American Express, and UnionPay.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 7–10 business days via InPost within Poland. A flat shipping charge of 79,74 zł applies to all orders.

Do you offer international shipping?

No, we currently ship only within Poland.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all included accessories.

Do you charge restocking fees?

No, LuxNest does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

LuxNest

Address: Arkuszowa 93, 01-934 Warszawa, Poland

Phone: +82 10-4375-4274

Email: support@luxnest.net

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday & Sunday: Closed

Time Zone: (GMT+01:00) Central European Standard Time (Warsaw)

Response Time: We respond within one business day