Frequently Asked Questions

What products do you offer?

At LuxNest, we offer wall sconces and lighting products in different styles, colors, and designs.

Each product listing includes clear images, available options, and essential product details to help customers browse and select products based on their needs.

How can I place an order?

Simply browse our website, select your desired product, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Shop Pay, Google Pay, Visa, Maestro, Mastercard, American Express, and UnionPay.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 7–20 business days via UPS.

Do you offer international shipping?

Yes, we currently ship to Australia, Canada, New Zealand, the United Kingdom, and the United States.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all included accessories.

Do you charge restocking fees?

No, LuxNest does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

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